⏱️
You're Not Responding Fast Enough
3-5 hrs
Average response time in clinics
Patient messages at 9 PM about a dental implant consultation. Front desk sees it at 10 AM next day. Patient has already booked at another clinic by then.
🏥 Built for Clinics & Healthcare
Your Patients Enquire at 3 Clinics.
They Book Whoever Responds First.
Patients looking for treatments or consultations message multiple clinics. If your front desk takes 4 hours to reply, they've already booked elsewhere. Kraya makes your clinic the one that responds in 30 seconds, follows up on appointments, and converts on WhatsApp — automatically.
<30s
First Response Time
45%
More Appointments
3×
Follow-Up Rate
600+
Businesses Using Kraya
Sound Familiar?
Three Reasons Clinics Lose Patient Enquiries
You're spending money on Google ads and patient referrals. But between slow responses, no follow-ups, and messy lead tracking — most of those enquiries convert elsewhere.
📭
Appointment Booked ≠ Appointment Attended
30%
No-show rate
Patient gets consultation, told they need a root canal. Says "let me think about it." No follow-up, no reminders, no re-engagement. They walk out and never book treatment.
🕳️
Patient Enquiries Scattered Everywhere
45%
Leads from multiple sources
Enquiries from Google My Business, Meta ads, Practo, walk-ins, and referrals — scattered across WhatsApp, call logs, and paper registers. No system. No pipeline. No data.
Problem #1: Speed
Your Patients Are Booking Before You Even Reply
A parent messages your clinic at 9:15 PM about their child's orthodontic treatment. They also message 2 other clinics. The one that replies first with helpful information wins the patient — every single time.
Your front desk can't be online 24/7. But your AI agent can.
What Actually Happens Today
9:15 PMParent messages: "How much does orthodontic treatment cost? Is there a payment plan?"
9:15 PMYour team is offline. No reply.
9:35 PMCompetitor clinic replies with pricing and treatment details.
10:00 AMYour receptionist sees the message. Replies. Parent says "already booked."
What Happens With Kraya
9:15 PMParent messages. AI responds in <30 seconds.
9:16 PMAI asks: child's age, treatment type needed, preferred timing, insurance details.
9:22 PMPatient is fully qualified. Tagged: Ortho, Age 12, Available Wed, Insurance yes.
10:00 AMYour doctor opens WhatsApp. Sees a fully qualified patient. Sends treatment plan & pricing.
- ✓AI trained on your treatments — upload your treatment menu, pricing, doctor availability, and FAQs. AI knows exactly what you offer.
- ✓Qualifies every patient automatically — collects treatment type, urgency, insurance, and preferences before your team even opens WhatsApp.
- ✓Works 24/7, 365 days — evenings, weekends, holidays. Your clinic is always "responding."
- ✓Auto-pauses when your team takes over — the moment your rep replies, AI steps back. Seamless handoff.
Problem #2: Follow-Ups
The Treatment Doesn’t Happen on Day One
Patient gets consultation, told they need a root canal costing ₹15K. Says "let me think about it." You follow up once after 2 days. No reply. You move on.
But that patient was going to book — they just needed 3 more touchpoints. The clinic that sent those 3 messages got the treatment. You didn't.
Without Kraya
- Consultation done, patient says "I'll think"
- Follow up once after 2 days
- Patient goes silent, you forget
- No system to track who needs a nudge
- Reps cherry-pick hot cases, ignore rest
With Kraya
- Multi-step sequences trigger automatically
- Personal WhatsApp messages (not templates)
- Auto-pause when patient replies
- Different sequences for different treatments
- Every patient gets consistent follow-up
Example: Post-Consultation Treatment Follow-Up
Day 0
DirectFollow
"Hi Priya! Thanks for visiting today. Here's a summary of what Dr. Sharma recommended for your root canal — treatment timeline, cost breakdown, and payment options."
Sent from your doctor's personal WhatsApp
Day 2
DirectFollow
"Just checking — any questions about the treatment plan? Happy to clarify costs or timeline. Call me if you'd like to discuss."
Day 4
DirectFollow
"Quick note — we have a slot opening next Tuesday morning. Perfect for starting your treatment. Want me to block it for you?"
Day 6
API Template
"📋 Watch Dr. Sharma explain root canal treatment — what to expect, recovery time, and care instructions [link]"
Educational content from patient testimonials or explainer videos
Day 8
DirectFollow
"Last check — the slot I mentioned is filling up. Let me know if you'd like to proceed with the treatment."
Final touchpoint. If no reply → move to "Lost" stage.
The key: these messages come from your doctor's own WhatsApp number via DirectFollow (Chrome Extension) — not from a business API number. Patients see a personal message, not a template. Response rates are 3-5x higher.
- ✓DirectFollow sequences — messages sent from your doctor's personal WhatsApp. Feels personal. Gets replies.
- ✓Smart Triggers connect everything — consultation done? Sequence starts. Patient replies? Sequence pauses. Patient goes silent for 7 days? Recovery sequence kicks in.
- ✓Multiple sequence types — post-consultation, treatment nurture, appointment reminders, post-treatment care, follow-up reviews. Each with different messaging.
- ✓Works while your team sleeps — sequences run automatically. Your doctors only step in when a patient replies.
Want to see this running for your clinic?
We'll show you the exact sequences, triggers, and pipeline — customized for healthcare.
Book a Free DemoProblem #3: Lead Management
Patient Enquiries Come From Everywhere. They Disappear Into Nowhere.
You're running Google ads. You have Practo and a website. Enquiries come from Meta, walk-ins, and referrals. Some get written down. Some stay in your receptionist's WhatsApp. Some are just... forgotten.
No one knows how many patients enquired last month. No one knows how many were actually contacted. No one knows which doctor is following up with whom. Sound familiar?
Where Patient Enquiries Get Lost
Google AdsEnquiry form filled → data sits in Google → someone checks 2 days later
PractoPatient message on platform → ignored because no notification set → never contacted
WhatsAppPatient messages directly → goes into receptionist's personal chat → no CRM record
Walk-inPatient walks in, gets appointment card → no follow-up if they don't show → lost forever
ReferralsFriend recommends, patient calls → receptionist books, never confirms → no-show
With Kraya, every patient enquiry from every channel lands in one pipeline. Google leads auto-sync via forms. Practo enquiries are captured automatically. WhatsApp patients are logged the moment they message. Every patient gets a stage, a doctor owner, and an automatic follow-up sequence.
- ✓Google Ads & Practo → Kraya automatically — enquiries from all sources sync in real-time. No manual exports. No lost patients.
- ✓Every WhatsApp conversation tracked — whether it's on your business number or your receptionist's personal phone. It's all in the CRM.
- ✓Visual pipeline — see every patient by stage: Enquiry → Qualified → Consultation Booked → Consultation Done → Treatment Started → Completed. Drag and drop.
- ✓Doctor assignment & accountability — know exactly which doctor owns which patient. See response times. Spot bottlenecks.
- ✓Two interfaces — the Chrome Extension overlay on WhatsApp Web for receptionists, and the full Dashboard for management. Same data, different views.
- ✓Filter by treatment type, doctor, insurance — want to see all orthodontic patients without insurance in your area? One filter. Want to send them a special offer? One click.
The Full Picture
Your Clinic’s Conversion Machine
Every step is connected. Patient enquiries flow through your pipeline automatically — your team only steps in to send treatment plans and close.
Step 1
Lead Arrives
Google, Practo, WhatsApp
Step 2
AI Qualifies
<30s, 24/7
Step 3
Consultation Booked
With full context
Step 4
Consultation Done
Treatment sequences start
Step 5
Treatment Converts
Higher acceptance
Smart Triggers automate every transition. No manual work between steps.
Proof It Works
What Healthcare Clients See
Mid-Size Clinic — Results
From Slow Responses to Patient-First
3–5 hrs → <30s
Response time
+45%
Appointment show-up rate
+35%
Treatment acceptance
+₹2–4L/month
Additional revenue from treatment conversions
Before Kraya, patient enquiries went cold. After: AI responds instantly, sequences follow up automatically, and every patient is tracked in a pipeline. Their team went from chasing patients to converting them.
What Could This Mean For Your Clinic?
Say you get 200 enquiries/month.
Right now, you convert ~30%. That's 60 consultations.
With faster response + consistent follow-up, clinics see 30% more treatment conversions.
That's 18 extra treatments.
At ₹5K–15K avg. treatment value = ₹3L–9L additional revenue/month.
Right now, you convert ~30%. That's 60 consultations.
With faster response + consistent follow-up, clinics see 30% more treatment conversions.
That's 18 extra treatments.
At ₹5K–15K avg. treatment value = ₹3L–9L additional revenue/month.
Kraya costs: ₹3,000/month
One extra treatment pays for a full year. 30× return.
Getting Started
We Build It All For You
Live in 48 hours. Zero disruption to your current workflow. Our team handles the entire setup.
AI Bot Trained on Your Treatments
Upload your treatment list, pricing, doctor availability, and FAQs. AI qualifies patients exactly how your best receptionist would.
Follow-Up Sequences Written & Loaded
Post-consultation treatment follow-up, appointment reminders, no-show recovery, testimonial requests. All customized for healthcare.
Pipeline Configured to Your Workflow
Stages match how you actually work: Enquiry → Qualified → Consultation Booked → Consultation Done → Treatment Started → Completed.
Smart Triggers Connected
Consultation done? Sequence starts. Patient replies? Sequence pauses. No-show detected? Recovery sequence kicks in. Fully automated.
Lead Sources Integrated
Google Ads, Practo, website forms, Meta ads, call logs — all connected. Every enquiry auto-captured and routed to the pipeline.
Team Trained in 30 Minutes
Your receptionists learn the Chrome Extension. Doctors learn the Dashboard. Managers see analytics. No learning curve.
Common Questions
Frequently Asked Questions
Works with both API and personal WhatsApp via Chrome Extension. Most clinics use both.
Trained on your treatments, pricing, doctor availability via Knowledge Base. Asks natural questions about symptoms, preferences, timing.
All conversations are encrypted. Data stays on Indian servers. We're compliant with standard data protection practices. No patient data is shared with third parties.
48 hours. We configure AI, write sequences, set up pipeline, integrate sources, train team.
Practo leads can be synced via Google Sheets or webhook. All sources flow into one pipeline.
Yes. Filter by treatment type, doctor, department. Each can have custom sequences.
₹3,000/month. One extra patient treatment pays for itself.
Live demo with your clinic's treatments, your workflow, your sources.
Stop Losing Patients to Faster Clinics
See how Kraya works for healthcare — your patients, your treatments, your team. 15-minute demo. No commitment.
Book a Free Demo →